You’re on my black list, Taco Bell #581!
That Taco Bell down the street has seen the last of me! I try and try again to give them the benefit of the doubt but alas, they have disappointed me once more. I have sent the following to the Taco Bell corporate office. I have my doubts on how far this will make it to someone who cares but whatever.
Dear El Presidente,
I have had numerous problems with this location. I tend to special order items, not because I’m trying to be difficult but we have food allergies in our family. I ordered this burrito (3 of them) minus the fiesta salsa. My wife is allergic to tomatoes and onions. The order took especially long since they had to fry some potatoes for some cheesy fiesta potatoes that I had ordered as well. When I got home, 2 out of 3 burritos were fine. I ordered 2 for myself and 1 for the wife. She unfortunately got the one that was wrong. Further more, there was sour cream in it which shouldn’t have been in there.
Luckily she caught it and it seemed to be in half of the burrito. I’ve had this problem with this location lots of times and I have called the manager each time (except for this time because it just seems to do no good). The manager does replace the item but the remedy never quite equals the frustration and inconvenience for having to go back out and try to explain what’s so screwed up.
I can understand if the employees of this location don’t choose to take too much pride in their work but part of food service is, well, service. I work in a service oriented environment as well but if I put in the effort that this location seems to do, I would be well out the door.
That’s all I would be allowed to fit in the comment form. I know high school students probably don’t want to take much pride at a fast food job but you know what? Someone should. It’s a job and you should do your best no matter how stupid or menial you think it is. Don’t like it? Then quit. Food should be considered a serious business. People can have allergies to certain foods and while an employee may not care too much, I know I will if I have to take someone to the emergency room for it. In that case, I may even send the entire bill to your corporate office before the insurance adjusts it.
Yeah I complain a lot. I got to have a talent here somewhere.
September 6th, 2006 at 5:08 pm
Wow. The general manager of that location left me a message on my voice mail at work. I called her back and she gave me a fairly lengthy apology and action plan for her next manager’s meeting on how to deal with things like this, etc… Bottom line, we’re either getting that order replaced tonight for our date or we can get a refund. Not the glorious rolling heads we were cheering for but there was a bit of groveling. Not too much though.